Q：What is the meaning behind the name “Auratic”?
A：The fabricated name, Auratic is coined from “aurum” which is gold in Latin and “tic” which is the sound that porcelain cups produce when tapped together.
Q：How about delivery?
A：All the information about Shipping is on the “Delivery Policy” Page.
Q：How to track my order?
A：You can track your order through “Track orders” Page. RETURNS AND EXCHANGES All the information about Returns and Exchanges is on the Returns Page
Q：Is it safe to order from your website?
A：Yes, your information is secured at our website. All transactions and financial information are kept private and safe so that you can purchase online with confidence.
Q：When will my order be charged?
A：Will be charged once the order is shipped.
Q：I would like to know what I have ordered in the past.
A：Registered customers can view their order history through the “my account” section.
Q：What if and item is out of stock?
A：When an item is temporarily out of stock you will not be able to add this product to your shopping cart. Please check back occasionally, as you will be able to purchase this item once more inventory arrives and the item is back in stock. You can also “bookmark” the item you would like to purchase to the Wish list for future purchases.
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